Privacy Policy
US Privacy Notice
Last Update: December 15, 2022
Introduction
CAROUSELL USA («We,» Us,» «our») is committed to protecting your privacy by providing the highest quality experience and security.
When collecting any data about you to offer you the best service for your needs and requests, we believe it is crucial to clearly and precisely inform you of the terms and conditions involved in this collection and use of such data. This Privacy Notice shows you what information we may collect from the information you provide when you visit https://carousellusa.com/ (our website) and the policies for collecting, using, maintaining, protecting, and disclosing that information.
This Privacy Notice shows you what information we may collect from the information you
provide when you visit https://carousellusa.com/ (our website) and the policies for collecting,
using, maintaining, protecting, and disclosing that information.
It is crucial that you carefully read this Privacy Notice alongside the Terms and Conditions of
Privacy to comprehend our information handling policies. If you do not comply, you should
refrain from using our website because by accessing it, you are automatically complying with
our privacy policies. We are happy to address any questions or comments about this Privacy
Notice or the Terms of Use through:
E-mail: customerservice@carousellusa.com.
Depending on your use of our website, we may collect different information, which includes the following:
– Data that allows you to be personally identified, such as name, account numbers, residential address, email address, and telephone number.
– Information about your internet connection (IP address), the equipment you use to access our website, the advertising that led you to visit our website, and site usage details.
– Information about your browsing on our site (products you view, products you add to your shopping cart, products you choose to review, and purchases you make).
– Information about your geographic location to identify, for example, a store near you.
– Address of the place where you order your purchase, email address to allow us to find you in case of returns and/or orders.
How do we collect your data?
– From the information you provide.
– When you make an online purchase.
– When you sign up for an account on our website to receive emails from our brand; for
sweepstakes or giveaways and any Carousell USA loyalty programs, whether in person, at an event, or online.
– When you contact customer service, you may need to provide some of your information to
answer your questions as completely and accurately as possible.
– Occasionally, we may request additional information to provide a better experience to our
customers, for example, gender, shopping preferences, or email notifications (this type of
information is optional).
As you browse our website, we use technology that automatically collects additional data about your computer, browsing actions, and various patterns, such as: – Details about your visits to our website, such as the number of visits and clicks, products you search for, shopping cart activity, location and resources you access on our site. – Information about the equipment through which you visit us and your internet connection, such as browser type, version, operating system, and IP address, to see which areas of our website are the most visited and thus improve the user experience.
Why do we collect data automatically?
We do this to help improve and maintain our website. This is also done to verify system and
server integrity to provide you with the best-personalized service.
For example, by using cookies (a small removable text file downloaded to your computer when you access our website), we can recognize you when you return to our site and provide you with a more personalized experience based on your preferences.
Responding to no trace signals
While it is true that some browsers offer a Do Not Track feature, our website is not yet
configured to respond to Do Not Track signals. By accessing our website, you consent to our use of cookies and tracking technologies.
Use of cookies and other tracking technologies by third parties. Some content on our website, including advertisements, is provided by third parties. These may use cookies alone or in conjunction with web tracking technologies to collect data about you when you use our website. These technologies are not under our control. The data they collect may be associated with personal information or information gathering, including any personal information about online movements over time and across different websites or services.
They may also use this information to provide you with targeted advertising or other content. If you have any questions about this information or other content, you should contact the responsible vendor directly. We also work with other brands that use cookies to serve ads on our website. These brands or companies would be authorized to collect information about your visit to our website and your movement within our website.
How do we use your information?
By accepting this Privacy Notice, you consent to our processing the information you provide us in one or more ways described previously and as follows. Carousell USA may use the
information collected, including personal data, to:
– Provide you with any products or services.
– To fulfill the delivery of orders placed and any purposes that include your personal information, such as for returns processing.
– To fulfill and deliver orders placed through our website, and any other purposes for which you provide personal information, such as for returns processing.
– To conduct contests, promotions, surveys, and other functions to provide you with relevant
products or services (for example, to provide you with a prize).
– To provide you with information via email about promotional products and news that we believe may be relevant to you, as well as to notify you about changes to our website or policies.
We only do this if you have agreed to receive messages from Carousell USA.
It is important to note that the phone number and credit card information we request when you make an online purchase is used only to complete your order and to confirm your order and shipment.
Sharing your information with third parties
Carousell USA does not sell, rent, share or trade customer personal information with third parties in any way. The only way we share it is as follows:
– To our affiliated brands that may require the transfer of your data outside the United States.
– To agents, business partners, service providers, and other third parties that we use to support our brand and who are subject to contractual obligations to respect the confidentiality of personal information and to use it only for the purposes for which it is required.
– The services we refer to our payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, advertising strategies, promotional marketing and distribution, and website usage evaluation and data analysis.
– We may also share non-personal information (number of users who visit our website or who purchased a certain product) with our marketing partners, advertisers, and credit bureaus to verify names and delivery addresses for online orders. If you provide a shipping name and address that is not yours, you must have that person’s permission to provide us with their data and for us to use it for the above purposes. By providing such data you affirm that you have the proper permission.
– In turn, the information may be provided to a successor in the event of a merger, restructuring,
or dissolution of the company under the terms and conditions of the Carousell USA Privacy
Notice.
– To comply with court orders or legal processes.
– If we believe it is necessary to protect the rights or property of Carousell USA or any of our
affiliates, business partners, customers, or others.
Children’s privacy
Carousell USA is especially concerned about protecting the safety and privacy of children. Our website is not intended for persons under the age of 13. If we learn that we have collected or received personal information from a minor without verifiable parental consent, we will delete the data immediately.
Unsubscribe from E-mails
You may request to unsubscribe from receiving messages and newsletters via e-mail from
Carousell USA at any time.
If you wish to stop receiving an SMS, MMS, or other mobile messages, follow the instructions described in the e-mail you receive.
Additionally, if you would like us to remove your contact information from our mail or text message marketing list, you may contact us by calling customer service at 1-800-319-6538 or by sending an email to customerservice@carousellusa.com.
Some opt-out activities take time, so it is common to receive electronic messages a few weeks after unsubscribing.